FAQ | 常見問題

1. How should I store Magnolia Lab’s liqueurs?

Our liqueurs are best served chilled and should be kept in a cool and dry place at or below 25 degrees Celsius and away from sunlight.      

2. Do Magnolia Lab’s liqueurs have an expiry date?

Our liqueurs contain a high concentration of alcohol and do not deteriorate easily. However, the taste may change slightly over time and they are best enjoyed within a year.     

3. What is the best way to enjoy Magnolia Lab’s liqueurs?

Magnolia and Roselle can be enjoyed neat, with ice or with mixers. Their distinct oriental botanical flavours can also bring a unique twist to cocktails and complement Asian or Western cuisine. 

4. Where do the ingredients come from?

All herbs used in Magnolia Lab’s liqueurs are supplied by Hong Kong’s premium Chinese herb supplier, 100 Cabinet. 100 Cabinet goes through a meticulous quality control process to ensure that herbs offered are of the best quality. They are carefully sourced from the best origins, where they are harvested at the optimal time with only the most effective parts retained. The herbs are then processed to the highest standard. No bleaching agent and excessive artificial additives are used. All the herbs are guaranteed to be natural and of the best possible flavours.

5. What is the difference between infused, distilled and fermented liquors?

In fermentation, sugar is metabolised by yeast, which releases alcohol as a by-product. Alcohol content produced by fermentation is relatively low. Distillation takes advantage of the low boiling point of alcohol to extract it from water and other ingredients to produce a distillate of higher alcohol content. With infusion, a common method of flavouring liquor, an ingredient is placed in contact with liquor, which extracts from it the nutrients and compounds of flavour and colour that are soluble in alcohol. The three processes are often used in combination to attain the desired flavour and alcoholic strength. Magnolia Lab’s liqueurs are products of infusion. 

As a result of the different boiling points and solubilities of the compounds contained in an ingredient, the same ingredient processed by different methods can result in completely different colours, aromas and flavours in liquors.

6. Do Magnolia Lab’s liqueurs have medicinal effects?

Magnolia Lab’s liqueurs are created to highlight the rich flavours of oriental botanicals for enjoyment as a beverage. Like many common natural cooking ingredients, it is understood that the botanicals used have certain health benefits. By maintaining a balance of their known effects on the body we strive to create products that are enjoyable and soothing to the body. They are not formulated as medicine or health supplements and should not be consumed as such. 

7. Are Magnolia Lab’s liqueurs suitable for all people? 

We hope more people can appreciate the rich flavours of oriental botanicals and care has been taken to create a blend of botanicals that suits the average modern drinker. Like all food substances, our products are not recommended for people with certain health conditions. Magnolia Lab’s products are not suitable for pregnant women, people with serious bleeding tendencies and those who are under medical advice to avoid alcohol.  

8. Does Magnolia Lab offer free delivery? 

We offer free delivery for purchases at or above HK$500. Please refer to “Delivery” for more details.

9. Can I get a refund or exchange if I receive the wrong product or if the product is defective?

If the product you receive is different from your order or defective, please contact us within 14 days for a refund or exchange. Please refer to “Refund and Exchange” for details. 

10. Can customers choose Shun Fung EF Locker for delivery? 

SF Express does not support alcohol delivery, thus SF EF Locker delivery is not available at the moment.

11. How can I contact Magnolia Lab?

Should you have any queries, please contact us via Email (info@magnolia-lab.com) or Whatsapp (96815831). 

 

1. 我應如何儲存「五味雜陳」草本酒？     

兩款草本酒建議儲放於攝氏25度或以下，避免陽光照射，冷藏後風味更佳。     

2.「五味雜陳」草本酒有最佳享用期限嗎？

兩款草本酒含有一定濃度的酒精，只要存放得宜，不容易變質，但味道會隨著時間有少許變化，歡迎大家體會時間帶來的風味變化，一般建議最佳享用期限為     一年內。

3.「五味雜陳」草本酒建議如何飲用為佳？

兩款草本酒均為力嬌酒（liqueur，又稱利口酒），喝原味或加冰已經很順喉易入口，其獨特的中式草本芳香用來調雞尾酒酒或搭配中西美食亦能帶出來不同的味覺體驗。

4.「五味雜陳」採用的草本材料來自哪裡？來源可靠嗎？

「五味雜陳」採用來自香港頂級中式草本供應商「百子櫃」提供的草本材料，保證從中國、東南亞等道地產區嚴選上乘佳品；挑選原植物最佳部分，並於當造時節採收；其炮製技藝火候精準、用料講究，保留原色而不漂白，亦無多餘人工添加劑，確保入酒草本天然健康，提供最高味覺享受。

5. 浸泡酒和蒸餾、發酵酒有何分別？

發酵酒利用酵母菌將糖份轉化，並在過程中產生酒精，度數較低。蒸餾酒則是透過酒精沸點低的特性，將之與其他成份分離並加以濃縮，造成的高濃度烈酒。浸泡酒採用現成酒類，配合不同材料，以浸泡形式萃取當中可溶解於酒精的味道、顏色和營養素，味道千變萬化。三種方法亦會混合使用以達到理想的味道和濃度。「五味雜陳」和「閉月羞花」均屬於浸泡酒。

由於材料當中個別成份的沸點、溶解度等特質有所不同，所以同樣的材料，經過蒸餾、浸泡     或發酵，成品的色、香、味都會各有不同，各有特色。

6.「五味雜陳」草本酒有養生或補身功效嗎？

本產品的設計以讓大眾感受中式草本在味道上的多元性及中式浸酒的文化為出發點，故產品是以飲用時色、香、味的體驗為重的     力嬌酒，而非任何成藥或保健產品，故較少在功效上著墨。當然，正如各樣食材也有不同特性，飲食得宜亦能却病延年，「五味雜陳」從配方設計到選料均精心考慮，平衡各成份的屬性與份量，務求在大家沉醉於味覺享受時亦能照顧到各位的身心。     

7.「五味雜陳」草本酒適合所有體質嗎？

「五味雜陳」希望讓更多的人可以品嘗中式草本的各種風味，不論在味道上和屬性上都盡量切合現代人口味和體質。不過正如各種蔬菜肉類皆有其特性，有其合適與不合的人群，酒精類飲品亦然。本公司產品並不適合孕婦、有嚴重出血傾向、醫生判斷不宜飲酒等人群。     

8.「五味雜陳」提供免費送貨服務嗎？

我們為每張港幣500元或以上的訂單提供免費送貨，請前往《配送安排》了解詳情。

9. 若我收到發送錯誤或損壞的產品，可以退貨或換貨嗎？

如發現產品發送錯誤或損壞，請於收貨14日內聯絡我們安排退貨或換貨，請前往《退換貨政策》了解詳情。

10. 我可選用順豐智能櫃嗎？

智能櫃或順豐站不能寄存貨物含有酒精及液體，所以暫時不能提供智能櫃服務。

11. 我應如何聯絡「五味雜陳」？

如有任何疑問，請通過電子郵件（info@magnolia-lab.com）或 Whatsapp（96815831）與我們聯繫。